Shipping policy

We currently ship across the United Kingdom.

Processing time
Orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day.

Delivery times and costs
Standard UK delivery: 2–4 working days.
Free UK delivery on all orders over £60.
Orders under £60 are charged a flat £3.99 delivery fee, shown at checkout.

You'll receive a confirmation email with tracking as soon as your order ships.

Delivery delays
Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control — but we'll always help you chase a delayed parcel. Just contact support@thatonestudio.co.uk.

Incorrect address or failed delivery
Please double-check your shipping address at checkout. If a parcel is returned to us because of an incorrect address or a failed delivery, we'll contact you to arrange redelivery (additional postage may apply).

Lost or damaged parcels
If your order arrives damaged, or doesn't arrive, contact us at support@thatonestudio.co.uk and we'll make it right.